We may request you to share a snapshot on support@sweetynx.com.
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 48 working hours from the date of receiving the items.
In case of orders where reverse pick-up may not apply, customers can self-ship the items to SWEETYNX.COM. In this case, an amount of Rs. 100 will be reimbursed in the customer's account towards shipping costs in the form of a wallet credit. This will be done post the quality check of all the received items.
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
You can return or exchange an item online at SWEETYNX.COM by following the steps below:
For any other queries, you can speak to our customer care team either by calling on +91 93103 77264 or by emailing at support@sweetynx.com.
Please have the below information ready before you call customer care or mention the same in the email:
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging and tags that they were shipped with. Make sure that the Return Form is completely filled and placed inside the packet.
The Return Form is an easy-to-fill form that allows you to return the received shipment to SWEETYNX.com. The Return Form is included in the shipment parcel along with your order. If you have lost your return form, please contact customer support.
Please read the return policy carefully before returning an item.
The customer will get their refund as a Wallet Credit of the refund value in their SWEETYNX.com account, which can be redeemed against any purchase on SWEETYNX.COM. The customer has an option to transfer the amount in their Wallet to their Bank Account within 7 days of receiving the Wallet Credit.
This Return Policy applies to all girls & kids wear items purchased directly from SWEETYNX.com (with the exception of Innerwear, Accessories, Beauty Products & any Freebies). The policy is subject to change. Hence, please visit SWEETYNX.com for the latest policy.
